I would struggle to find a more elegant and succinct explanation of the misconceptions around “the 95/5” than this… Thank you, Flowchainsensei.
The People vs. System Conundrum
I’ve seen recently that some folks have difficulty reconciling Deming’s 95% rule:
“Dr. Deming taught me that 95% of the performance of an organization is attributable to the system (processes, technology, work design, regulations, etc.) and [only] 5% is attributable to the individual.”
~ Tripp Babbitt
with Jerry Weinberg’s Second Law of Consulting:
“No matter how it looks at first, it’s always a people problem.”
~ Jerry Weinberg
I can appreciate the dilemma, but resolve it myself thusly:
Even better is having the people (the workers) change the system themselves (with the active participation of management, so everyone can share the normative learning experience).
“It’s easier to…
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