Drop everything – it’s the blue meanies!

Drop everything – it’s the blue meanies! Whom do we serve? On paper, we serve the public. We put the public at the heart of everything we do. We value our people. We make sound decisions based on principles of Doing The Right Thing. How lovely. However… It seems there are some folk whom we…

The art of living

Sorry I’ve been a bit quiet recently. I have not been feeling very wise, my thoughts unworthy of publication. When people ask after my wellbeing, the usual answer is “home life is great, family are fine, social life’s good, but…” and tailing off into a disingenuous shrug, both hoping and fearing further questioning. And I…

The People vs. System Conundrum

Originally posted on Think Different:
The People vs. System Conundrum I’ve seen recently that some folks have difficulty reconciling Deming’s 95% rule: “Dr. Deming taught me that 95% of the performance of an organization is attributable to the system (processes, technology, work design, regulations, etc.) and [only] 5% is attributable to the individual.” ~ Tripp…

Reflections on why writing matters

With reference once again to Alain de Botton – The Consolations of Philosophy (2000) this time – I have recently been pondering the universality (or otherwise) of a suggestion about why people write. So this is an open question to writers generally, about why you do it. AdB describes Michel de Montaigne’s reason for writing…

Why the 95:5 is wrong…

Why the 95:5 is wrong… or at least annoyingly over-simplified and misleading. (Ooh, contentious!) I was engaged in a conversation with a colleague earlier this week which resulted in a discussion on the merits or otherwise of the much-quoted “95:5” concept. That is, that 95% of performance is supposedly caused by the system, and 5%…