Why the 95:5 is wrong…

Why the 95:5 is wrong… or at least annoyingly over-simplified and misleading. (Ooh, contentious!) I was engaged in a conversation with a colleague earlier this week which resulted in a discussion on the merits or otherwise of the much-quoted “95:5” concept. That is, that 95% of performance is supposedly caused by the system, and 5%…

Fire Bell Test

I’ve no idea where this originally originated, but it has stuck firmly in my mind ever since I first heard or read it, because it so goes against the grain of my organisation’s apparent understanding of what we’re here for. Actually that’s unfair. It goes with the grain of what we say we are here…

Why-chromosome

I was sitting in a fairly typical smallish meeting recently, and feeling rather unsettled. The unsettledness was caused by a lot of Why’s. (Sometimes I hate those Why’s but they seem to be so ingrained in my mental make-up that I have just got to live with them.) Why were we wasting our energies, considerable…