Drop everything – it’s the blue meanies!

Drop everything – it’s the blue meanies! Whom do we serve? On paper, we serve the public. We put the public at the heart of everything we do. We value our people. We make sound decisions based on principles of Doing The Right Thing. How lovely. However… It seems there are some folk whom we…

Why the 95:5 is wrong…

Why the 95:5 is wrong… or at least annoyingly over-simplified and misleading. (Ooh, contentious!) I was engaged in a conversation with a colleague earlier this week which resulted in a discussion on the merits or otherwise of the much-quoted “95:5” concept. That is, that 95% of performance is supposedly caused by the system, and 5%…

The meaning of biscuits

With thanks to a recommendation from AM, this week I have been mostly reading Alain de Botton. This has fed my philosophical need (expressed in Does it Matter… post last week) to find my place in the world and understand a) why I need it to matter, and b) whether the work itself has to…

Fire Bell Test

I’ve no idea where this originally originated, but it has stuck firmly in my mind ever since I first heard or read it, because it so goes against the grain of my organisation’s apparent understanding of what we’re here for. Actually that’s unfair. It goes with the grain of what we say we are here…